One goal, one platform

Digital Processes

Universal layout of service processes.
Availability of information in clear form.
Deciding and acting on a well-founded basis.

Digital Service Management Platform

Digital process management for your whole service process chain. The modular apps of our Digital Service Management Platform will expedite your service processes and the support of machines and plants all over the world. Use them to minimize downtimes and the effort to your service technicians by a multiple. Select your desired configuration from the range of available apps – we will integrate them into your processes.

Augmented Apps simplify your services

Augmented reality for support, optimized for smart glasses, smartphone and tablet. Make the work of your technicians easier by providing them with mobile end devices and live support from the back office and reduce your downtimes.

 

Next Level Services

Develop new service concepts on the basis of our augmented support application.

Remote Support

Realize extremely short response times and considerably reduced travel costs with remote support from experts.

Augmented Portal

Comfortable user management by using our web-based augmented portal.

Automated Service Reports

After a remote support call, a service report that includes all information required will be generated automatically.

Out-of-the-Box Solution

Do not waste time - our system can be applied directly without any installation effort.

Independent of End Devices

Use our App on Smart Glasses, Smartphone or Tablet under iOS and Android.

Augmented Apps simplify your services

Augmented Content will enable you to establish a knowledge data base. Easily create and deliver video tutorials, documents, and images. Augmented Content allows for decentralized recording of knowledge, reduction of service times and increase in efficiency.

 

Easy Generation of Videos

Easy generation of videos, for example from first-person perspective by using smart glasses.

Generating a Knowledge Data Base

Convenient management and backup of maintenance manuals, hardware manuals and data sheets in the Augmented Portal.

Projecting in the Field of Vision

The use of smart glasses will enable the viewer to work hands free.

Complete Machine Documentation

Machine documents available any time, on the very spot where you need them.

Easy Access with QR Codes

Link machines with relevant documents by using QR codes.

Independent of End Devices

Use our app on smart glasses or Android smart devices.

Choose your package
Licence packages
Starter

Fast & Easy Entry
3 Licenses | Augmented Support OR 3 Licenses | Augmented Content*

Starter

*Augmented Content contains Augmented Documents and Augmented Instructions.


Peer2Peer  
Peer2Peer
1:1-connection between the person seeking help and the supporter.
Connection  
Connection
System connection of IoT devices and intelligent integration into support processes.
Integrations  
Integrations
Optional integrations of additional services (Helpdes systems, CRMs, ERPs…).
Ad-hoc Licenses  
Ad-hoc Licenses
Use of the apps also by non-registered users.
Incl. Online Training  
Incl. Online Training
Free Online System Training, optionally also possible on site.
Request now
Advanced

Extended Use & Functions
5 Licenses | Augmented Support AND 5  Licenses | Augmented Content*

Advanced

*Augmented Content contains Augmented Documents and Augmented Instructions.


Multi-Conferencing  
Multi-Conferencing
Group video calls with multiple contacts.
Connection  
Connection
System connection of IoT devices and intelligent integration into support processes.
Integrations  
Integrations
Optional integration of additional services (Helpdes systems, CRMs, ERPs…).
Ad-hoc Licenses  
Ad-hoc Licenses
Use of the apps also by non-registered users.
Incl. Online Training  
Incl. Online Training
Free Online System Training, optionally also possible on site.
Request now
Professional

ESSERTs Enterprise Solution
10 Licenses | Augmented Support AND 10  Licenses | Augmented Content*

Professional

*Augmented Content contains Augmented Documents and Augmented Instructions.


Multi-Conferencing  
Multi-Conferencing
Group video calls with multiple contacts.
Connection  
Connection
System connection of IoT devices and intelligent integration into support processes.
Integrations  
Integrations
Optional integration of additional services (Helpdes systems, CRMs, ERPs…).
Ad-hoc Licenses  
Ad-hoc Licenses
Use of the apps also by non-registered users.
Incl. Online Training  
Incl. Online Training
Free Online System Training, optionally also possible on site.
Request now

Next Level Services with Augmented Support

Augmented Support is the basis for progressive and cost-efficient remote support. The supporter will be connected with the technician on site and can share her or his expertise.

Learn more

Digitize your Know-how with Augmented Instructions

Augmented instructions will enable you to establish a knowledge data base. The easy and device-independent creation and availability of video instructions allows for decentralized recording of knowledge, reduction of service times and increase in efficiency.

Learn more

Digital Processes
What our clients say
The Augmented Support solution from ESSERT could make our support much easier, because it can help immediately and regardless of location.
Jürgen Ruß Product Manager | VMT
With Augmented Reality, ESSERT improves the communication between our service employees and also creates more transparency for our customers.
Achim Koch Head of Product Quality | Lexus Germany
The goal is that the system recognizes which customer is calling and that it provides the complete customer and asset file.
Marco Gebhardt Chief Executive Officer | GEBHARDT Fördertechnik GmbH

Our Partners

Our strong network of partners

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