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SERVICE by ESSERT Robotics

Unique service that will excite you

Our service level agreements, service models and service contracts offer you the comfort and service that you and your automation system deserve.

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SERVICE by ESSERT Robotics
Our Service Level Agreements
STANDARD

Service Level Agreement

STANDARD

* Maximum time to start technical support via telephone or remote maintenance during service hours


Response time *   < 24h
Response time *
* Maximum time to start technical support via telephone or remote maintenance during service hours
Mon. - Thu.   8 am - 4 pm
Mon. - Thu.
Friday   8 am - 2 pm
Friday
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ADVANCED

Service Level Agreement

ADVANCED

Response time *   < 8h
Response time *
* Maximum time to start technical support via telephone or remote maintenance during service hours 

Mon. - Thu.   8 am - 6 pm
Mon. - Thu.
Friday   8 am - 4 pm
Friday
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PREMIUM

Service Level Agreement

PREMIUM

Response time *   < 4h
Response time *
* Maximum time to start technical support via telephone or remote maintenance during service hours
Mon. - Thu.   8 am - 6 pm
Mon. - Thu.
Fri. - Sat.   8 am - 4 pm
Fri. - Sat.
Request now

In addition to our fee-based SLAs, we also offer a free BASIC Service Level Agreement.
We would be happy to advise you personally on the options that are right for you.

Our service models

Warranty extension
Easily extend your warranty from 12 to 24 months.

Remote maintenance
Gain access to the system control via VPN including hardware and setup.

Service 4.0
Use our Smart Service Apps to support service activities via video communication or chat.

Receive documents, images, automatic support reports, and machine documentation anytime and anywhere.

more about SERVICE 4.0

Benefit from a service contract

Maintenance incl.
You no longer need to worry about the maintenance of your system. We take care of cleaning, lubrication, and preservation.

Inspection incl.
Safety checks, functional tests, as well as technical diagnoses, guarantee an efficient use.

Improvement incl.
By cycle time / and fault analyses, as well as adjustment, we constantly improve your automation system.

Get in touch!

Request our services today.

 

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