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Simply great
service

Our service level agreements, service models and service contracts, provide you with the best possible comfort and service.

Services and Maintenance by ESSERT Robotics

SLA PACKAGES

Our Service Level
Agreements

Good advice doesn’t have to be expensive – contact us at your chosen service times.

Service Level Agreement
BASIC
Response time: < 16h
Mon. – Thurs.: 8:00 – 16:00
Friday: 8:00 – 14:00
Service Level Agreement
ADVANCED
Response time: < 8h
Mon. – Thurs.: 8:00 – 18:00
Friday: 8:00 – 16:00
Service Level Agreement
PREMIUM
Response time: < 4h
Mon. – Fri.: 8:00 – 18:00
Saturday: 8:00 – 16:00
Extra Services and Maintenance by ESSERT Robotics

SERVICE MODELS

The EXTRA of service

Even after commissioning and start of production of your workstations, you will enjoy all-round support from ESSERT Robotics.

Warranty extension

Twice holds better! Conveniently and easily extend the warranty from 12 to 24 months.

Remote maintenance

Get access to the plant control via VPN and access your workstation remotely.

Best of all: We take care of the setup and provide you with the hardware you need.

Improvement

Our service team prepares the information obtained by means of our data analysis for you and then creates new concepts and solutions to ensure that your production figures remain stable at a high level.

Marcel Kiwus – Contact person for services at ESSERT Robotics

Contact

Marcel Kiwus

Service department

Hi, I’m Marcel, and I’m your contact person if you have any service related issues. Just submit your request online, and feel free to contact me by phone or email if you have any immediate questions. I’m happy to help you.

SERVICE CONTRACTS

All-round protection with
service contracts

We take care of the service of your workstations. We inspect and control
the correct maintenance measures on the basis of a service checklist
created for you, which you receive for documentation after the service
has been carried out.

Maintenance

We really take care of everything! You do not need to worry about the maintenance of your plant.

Inspection

We guarantee you efficient operation through safety checks, functional tests, as well as technical diagnoses.

Optimization

Through our regular cycle time and malfunction analyses, we continuously optimize your plant without any downtime.

Training

Whether operators or maintenance personnel – we train according to your needs, so that the start as well as the daily cooperation with the workstations is easy for you.

Spare parts

Together with you, we define critical spare and wear parts during the FAT and put together a package that is right for you.

Service 4.0

Predictive Maintenance

Process-Control-Center-ESSERT-MicroFactory
WLAN tablet
Analyses

When developing our standardized platform modules, we are already thinking about tomorrow today.

Data analytics combined with our analysis algorithm allows you to calculate the probability of failure and the condition of your automation using monitored runtimes, temperatures and vibrations.

In MicroFactory, the Process Control Center (PCC) tells you the status of each workstation in graphically illustrated form.

ENQUIRIES

Get in touch with us

Get in touch with us today. We will provide you with a non-binding offer and will be happy to answer all your questions about our services.

You would like to talk to us right away? Give us a call.

+49 (0) 7251 32641 90

Marcel Kiwus

Request now without obligation

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