Our service level agreements, service models and service contracts, provide you with the best possible comfort and service.
Simply great
SLA PACKAGES
Our Service Level
Agreements
Good advice doesn’t have to be expensive – contact us at your chosen service times.
| Service Level Agreement |
|---|
| BASIC |
| Response time: < 48h |
| Mon. – Thurs.: 8:00 – 16:00 |
| Friday: 8:00 – 14:00 |
| Service Level Agreement |
|---|
| ADVANCED |
| Response time: < 8h |
| Mon. – Thurs.: 8:00 – 18:00 |
| Friday: 8:00 – 16:00 |
| Service Level Agreement |
|---|
| PREMIUM |
| Response time: < 4h |
| Mon. – Fri.: 8:00 – 18:00 |
| Friday: 8:00 – 15:00 |
SERVICE MODELS
The EXTRA of service
Even after commissioning and start of production of your workstations, you will enjoy all-round support from ESSERT Robotics.
Warranty extension
Twice holds better! Conveniently and easily extend the warranty from 12 to 24 months.
Remote maintenance
Get access to the plant control via VPN and access your workstation remotely.
Best of all: We take care of the setup and provide you with the hardware you need.
Improvement
Our service team prepares the information obtained by means of our data analysis for you and then creates new concepts and solutions to ensure that your production figures remain stable at a high level.
Contact
Marcel Kiwus
Service department
Hi, I’m Marcel, and I’m your contact person if you have any service related issues. Just submit your request online, and feel free to contact me by phone or email if you have any immediate questions. I’m happy to help you.
SERVICE CONTRACTS
All-round protection with
service contracts
We take care of the service of your workstations. We inspect and control
the correct maintenance measures on the basis of a service checklist
created for you, which you receive for documentation after the service
has been carried out.
Service 4.0
Predictive Maintenance
WLAN tablet
Analyses
When developing our standardized platform modules, we are already thinking about tomorrow today.
Data analytics combined with our analysis algorithm allows you to calculate the probability of failure and the condition of your automation using monitored runtimes, temperatures and vibrations.
In MicroFactory, the Process Control Center (PCC) tells you the status of each workstation in graphically illustrated form.
ENQUIRIES
Get in touch with us
Get in touch with us today. We will provide you with a non-binding offer and will be happy to answer all your questions about our services.
You would like to talk to us right away? Give us a call.
