ESSERT Robotics

Great service that leaves nothing to be desired

Our service level agreements, service models and service contracts, provide you with the best possible comfort and service.

SLA packages

Our Service Level Agreements

Good advice doesn't have to be expensive - contact us at your chosen service times.

Basic

Service Level Agreement
  • Response time: < 48h
  • Mon.-Thurs. 8:00 a.m. - 4:00 p.m.
  • Friday 8:00 - 14:00

Advanced

Service Level Agreement
  • Response time: < 8h
  • Mon. - Thurs. 8:00 - 18:00
  • Friday 8:00 - 16:00

Premium

Service level agreement
  • Response time: < 4h
  • Mon-Fri 8:00 - 18:00
  • Saturday 8:00 - 15:00
Recommendation
ESSERT Robotics Service - Service technician at plant

SERVICE models

The EXTRA of service

Even after commissioning and start of production of your workstations, you will enjoy all-round support from ESSERT Robotics.
Warranty extension

Twice holds better! Conveniently and easily extend the warranty from 12 to 24 months.

Remote maintenance

Get access to the plant control via VPN and access your workstation remotely.

Best of all: We take care of the setup and provide you with the hardware you need.

Improvement

Our service team prepares the information obtained by means of our data analysis for you and then creates new concepts and solutions to ensure that your production figures remain stable at a high level.

Service contracts

All-round protection with service contracts

We take care of the service of your workstations. We inspect and control the correct maintenance measures on the basis of a service checklist created for you, which you receive for documentation after the service has been carried out.

Maintenance

We really take care of everything! You do not need to worry about the maintenance of your plant.

Inspection

We guarantee you efficient operation through safety checks, functional tests, as well as technical diagnoses.

Optimization

Through our regular cycle time and malfunction analyses, we continuously optimize your plant without any downtime.

Training

Whether operators or maintenance personnel - we train according to your needs, so that the start as well as the daily cooperation with the workstations is easy for you.

Spare parts

Together with you, we define critical spare and wear parts during the FAT and put together a package that is right for you.

Service 4.0

Predictive Maintenance

When developing our standardized platform modules, we are already thinking about tomorrow today.

Data analytics combined with our analysis algorithm allows you to calculate the probability of failure and the condition of your automation using monitored runtimes, temperatures and vibrations.

In MicroFactory, the Process Control Center (PCC) tells you the status of each workstation in graphically illustrated form.

Elaborate, detailed OEE analysis and trend analysis of the entire automation.
WLAN tablet for on-site troubleshooting on the process module of the workstations.
Process Control Center of the ESSERT MicroFactory
Analyses

Elaborate, detailed OEE analysis and trend analysis of the entire automation.

WLAN tablet

WLAN tablet for on-site troubleshooting on the process module of the workstations.

Marcel Kiwus transparent

INTERLOCUTOR

Marcel Kiwus

Electrical Engineering & Service

Enquiries

Get in touch with us

Get in touch with us today. We will provide you with a non-binding offer and will be happy to answer all your questions about our services.

You would like to talk to us right away? Give us a call.

Request now without obligation